How a shift works
How a shift works.
From the badge to the 7 a.m. note: what a night hand does between you clocking out and coming back.
18:00
Give them a badge
Pick a role, then a name and a portrait. The badge says who they are, who they report to and which tools they work in.
Afterhours · Night staff · Afterhours
Afterhours
Night staff
Emma
Support lead
Badge Nº 0412
In 22:04
18:05
Hand over the keys
Only the keys the job needs. Each one has a limit; anything above it comes back to you.
Keys for tonight
3 of 40
Zendesk
Support queue
Stripe
Refunds under $50
Slack
#support
Payroll
Not tonight
Admin
Not tonight
22:04
They clock in
When your team logs off, the hand clocks in. You see it on the floor, with the time stamped on the badge.
In
22:04
22:04
– 06:58
Work, and write it down
Every ticket, brief and invoice lands in the log with its time. You can stop them halfway, or just read it in the morning.
02:40
Answered 37 tickets from Australia
03:20
Refunded 4 orders under $50
06:58
Drafted the 7 a.m. note
07:00
The note is waiting
One short note at seven: what got done, what needs you, what’s blocked. Then they clock out, or stay on.